Unlock Your Potential with the Stone River Elearning – Customer Service Course on CoursesGB.

At CoursesGB, we're dedicated to providing top-quality online courses designed to equip you with the essential skills and knowledge for personal and professional success. The Stone River Elearning – Customer Service course offers practical insights, actionable techniques, and proven strategies, making it ideal for learners of all skill levels. Enjoy a 100% online and self-paced learning experience guided by industry experts. Enroll now and take your learning journey to the next level!

Stone River Elearning – Customer Service

“It takes months to find a customer, one second to lose one.” – Vince Lombardi

Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:

Evaluate and anticipate different types of customer interactions
Master in-person and over-the-phone clientele management
Handle irate customers and reading stress-triggering situations and determining the best outcome
Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
Deal with situations in a holistic approach

It’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.

Course Curriculum

Customer Service

Getting Started (1:11)

Who We Are and What We Do

Who We Are and What We Do (7:01)
Who We Are and What We Do Case Study (0:29)
Module Two: Review Questions

Establishing Your Attitude

Establishing Your Attitude (8:44)
Establishing Your Attitude Case Study (0:48)
Module Three: Review Questions

Identifying and Addressing Their Needs

Identifying and addressing customer needs (8:48)
Identifying and addressing customer needs Case Study (0:42)
Module Four: Review Questions

Generating Return Business

Generating Return Business (7:04)
Generating Return Business Case Study (0:39)
Module Five: Review Questions

In-Person Customer Service

In-Person Customer Service (5:54)
In-Person Customer Service Case Study (0:39)
Module Six: Review Questions

Giving Customer Service over the Phone

Giving Customer Service Over The Phone (6:48)
Giving Customer Service Over The Phone case Study (0:33)
Module Seven: Review Questions

Providing Electronic Customer Service

Providing Electronic Customer Service (5:44)
Providing Electronic Customer Service Case Study (0:30)
Module Eight: Review Questions

Recovering Difficult Customers

Recovering Difficult Customers (6:53)
Recovering Difficult Customers Case Study (0:35)
Module Nine: Review Questions

Understanding When to Escalate

Understanding When to Escalate (5:33)
Understanding When to Escalate Case Study (0:33)
Module Ten: Review Questions

Ten Things You Can Do To WOW Every Time

Ten Things You Can Do to WOW Customers (2:40)
Ten Things You Can Do to WOW Customers Case Study (0:30)
Module Eleven: Review Questions
Closing (0:20)

Sale Page: https://stoneriverelearning.com/p/customer-service
Archive: https://archive.ph/wDtq9

Delivery Method

– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.

– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from esygb.com.

– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.

– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible from 8:00 AM – 8:00 PM (UTC+8).

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Unlock Lifetime Learning with the Stone River Elearning – Customer Service Course at CoursesGB!

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