Unlock Your Potential with the Sales: Customer Success – Robbie Kellman Baxter Course on CoursesGB.

At CoursesGB, we're dedicated to providing top-quality online courses designed to equip you with the essential skills and knowledge for personal and professional success. The Sales: Customer Success – Robbie Kellman Baxter course offers practical insights, actionable techniques, and proven strategies, making it ideal for learners of all skill levels. Enjoy a 100% online and self-paced learning experience guided by industry experts. Enroll now and take your learning journey to the next level!

Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy. Customer success is one of the hottest B2B trends since the advent of the subscription business model. This course goes over the key components of customer success, or CS, including how CS fits into SaaS, membership, and service-oriented models— businesses that depend on long-term relationships to maximize customer lifetime value. Learn how it's different from customer support, what makes a successful CS sales professional and CS leader, and how to align CS with the larger organization.

Topics include:

What is customer success?

Scaling customer success
Being a customer success professional or manager
Building a customer success plan
Aligning customer success with other departments

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