Paul Harmon – Business Process Change, 3rd Edition

Keywords List

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Business

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Summary

• Business Process Change, 3rd EditionBusiness Process Change, 3rd Edition provides a balanced view of the field of business process change.

• Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement.

• Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.New to this edition:How to develop business models and business process architectureHow to integrate decision management models and business rulesNew material on service processes and on dynamic case managementLearn to integrate various approaches in a broad business process management approachKey FeaturesExtensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six SigmaLearn how all the different process elements fit together in this best first book on business process, now completely updatedTailor the presented methodology, which is based on best practices, to your organization’s specific needsUnderstand the human aspects of process redesignBenefit from all new detailed case studies showing how these methods are implementedReadershipProcess practitioners (managers, business analysts, business process architects); students in BPM programs, some Lean and Six Sigma professionals, some IT practitionersTable of ContentsDedicationForewordPreface to the Third EditionIntroductionChapter One.

• Business Process Change Organizations as SystemsSystems and Value ChainsThe Six Sigma MovementBusiness Process Change in the 1990SLean and the Toyota Production SystemOther Process Change Work in the 1990SA Quick SummaryBusiness Process Change in the New MillenniumWhat Drives Business Process Change?Notes and ReferencesPart I. Organization-Wide Concerns IntroductionChapter Two.

• Strategy, Value Chains, Business Initiatives, and Competitive Advantage Defining a StrategyPorter’s Model of CompetitionIndustries, Products, and Value PropositionsStrategies for CompetingPorter’s Theory of Competitive AdvantagePorter’s Strategic ThemesTreacy and Wiersema’s Positioning StrategiesThe Balanced Scorecard Approach to StrategyBusiness ModelsBusiness InitiativesSummaryNotes and ReferencesChapter Three.