Stone River Elearning – Conflict Resolution

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Summary

• Stone River Elearning – Conflict ResolutionThe Law of Win/Win says, “Let’s not do it my way or your way but the best way.”At some point, when working with people, conflict is bound to happen.

• Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence.

• It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits.

• In this conflict resolution module, you will learn how to:Negotiate, adjudicate, and mediate to mitigate disputesConflict resolution theories and modelsDeal with anger, contain your emotions, and resolve conflicts with factsResolving conflict in a positive way is a rare skill but can be developed and practiced.

• Be the difference today.