Stone River Elearning – The Voice of Customer (VOC) Techniques

Keywords List

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Customer

customer

Summary

• Stone River Elearning – The Voice of Customer (VOC) TechniquesCapturing customer feedback is essential in every profession.

• There are so many techniques to capture your customer’s voice.

• It naturally becomes difficult to determine which voice of customer (VOC) technique can be prove to be most useful.

• This training will help you to first understand the traditional and the new age VOC techniques.

• It will then articulate the benefits and challenges of each technique.