Brad Cleveland – Customer Service: Working in a Customer Contact Center

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Summary

• Customer Service: Working in a Customer Contact CenterBy: Brad ClevelandLevel: BeginnerDuration: 49m 41sReleased: March 29, 2018Description:Do you work in a contact center?

• This course introduces contact center and service desk employees to skills and knowledge essential for success.

• It is designed to help you and your team understand the unique environment you are part of, deliver effective service, and cultivate a positive brand image.

• Key topics include customer expectations, culture, workload, service level, quality, schedules, performance metrics, accountability, ethics, and teamwork.

• The course reinforces the power of one (the impact of each person) and celebrates the opportunity to represent the organization to dozens or even hundreds of customers every week.