Effective Listening – Tatiana Kolovou & Brenda Bailey-Hughes

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Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in howto listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show howto assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.

Topics include:

• Define attentive listening.
• Explore what happened when you are distracted by delivery.
• Recall what a mental filter is and how it can affect assumptions.
• Explore methods for choosing the best paraphrasing response in the situation.
• List the five listening intentions.

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